Shipping policy

Shipping Policy

Last updated: September 4, 2026

Thank you for shopping with Ashford Timepieces. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable holidays.

During periods of high demand, promotions, product launches, or holidays, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Destinations

Ashford Timepieces currently ships to eligible addresses within the United States.

Shipping availability may depend on the destination, product, and carrier service available at checkout.

Estimated Delivery Time

After your order has been processed, estimated delivery generally takes:

5–10 business days

The total estimated timeframe from placing your order to delivery is therefore generally 6–13 business days.

Delivery times are estimates and may vary depending on destination, carrier operations, weather conditions, holidays, high-volume periods, or other circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If an order qualifies for free shipping, this will be clearly indicated on our website or during checkout.

We do not add undisclosed shipping charges after an order has been completed.

Order Tracking

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Tracking updates are provided by the applicable shipping carrier and may occasionally experience delays.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your:

Full name
Street address
Apartment, suite, or unit number, when applicable
City, state, and ZIP code

If you notice an error in your shipping information, contact us as soon as possible at support@ashfordtimepieces.store.

We will make reasonable efforts to update the information before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been shipped.

Delivery Issues

If your tracking information indicates that your package has been delivered but you cannot locate it, please first:

Check around the delivery location
Check with other members of your household
Check with neighbors or building management when appropriate
Contact the shipping carrier for additional delivery information

If you are still unable to locate the package, contact us at support@ashfordtimepieces.store with your order number so we can review the situation.

Lost Packages

If your package appears to be lost in transit or has not received a tracking update for an unusual period of time, please contact us.

We will review the shipment information and, when appropriate, work with the carrier to investigate the issue.

If a shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Include your order number and clear photographs of the product and packaging when possible. This information helps us evaluate the issue and work toward an appropriate resolution.

Please retain the original packaging until the issue has been resolved.

Multiple Packages

In some cases, an order containing multiple products may be shipped in more than one package.

If this occurs, you may receive separate tracking information for each shipment. Packages belonging to the same order may arrive on different dates.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@ashfordtimepieces.store.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

For additional information regarding cancellations, returns, and refunds, please review our Refund Policy.

Delays

Although we work to have orders delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

If we become aware of a significant issue affecting your order, we will make reasonable efforts to provide relevant information or assistance.