Privacy Policy

Last updated: September 4, 2026

Ashford Timepieces ("we," "us," or "our") operates the Ashford Timepieces online store and related services (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our store, make a purchase, contact us, or otherwise use our Services.

By using our Services, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect information such as:

• Name

• Billing and shipping address

• Email address

• Telephone number, when provided

• Order and transaction information

• Payment-related information

• Shopping activity, including products viewed, added to cart, or purchased

• Device, browser, IP address, and network information

• Communications you send to us

• Customer service and return information

Payment information is processed through our payment providers. We do not directly store complete payment card numbers.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Process payments and refunds

• Provide shipping and delivery services

• Communicate with you about your order

• Provide customer support

• Handle returns, exchanges, and disputes

• Maintain and improve our store and Services

• Detect and prevent fraud, abuse, and security incidents

• Comply with legal and regulatory obligations

• Send marketing communications when permitted by law and based on your preferences

Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and Services.

Shopify may collect and process personal information in connection with your use of our store, including information necessary to provide ecommerce, checkout, payment, security, analytics, and related services.

Shopify's handling of personal information is governed by its own applicable privacy terms and policies.

How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, including:

• Shopify and ecommerce service providers

• Payment processors

• Shipping carriers and fulfillment providers

• Customer support providers

• Analytics and technology providers

• Marketing and advertising providers, where applicable

• Fraud prevention and security providers

• Professional advisers and service providers

• Government authorities or other parties when required by law

We may also disclose information when necessary to protect our rights, customers, business, or Services.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the store, remember preferences, understand how visitors interact with our Services, improve performance, provide relevant advertising where applicable, and help prevent fraud.

Depending on your location and applicable law, you may have options to manage certain cookies or tracking technologies through your browser, device settings, or consent controls made available through our store.

Disabling certain cookies may affect the functionality of the Services.

Advertising and Analytics

We may use analytics, advertising, and marketing services to understand how customers use our store and to measure or improve our advertising.

Where required by applicable law, we will obtain appropriate consent before using personal information for certain advertising or tracking purposes.

You may have the right to opt out of certain uses of your personal information for targeted advertising, sharing, or similar activities, depending on the laws applicable to you.

Email Marketing

If you choose to receive promotional communications from us, we may send you information about products, promotions, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

Transactional communications relating to your orders or account may still be sent when necessary.

Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can evaluate the request and take appropriate action.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Obtain a copy of certain personal information

• Opt out of certain targeted advertising, sharing, or similar processing

• Withdraw consent where processing is based on consent

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, contact us at support@ashfordtimepieces.store.

We may need to verify your identity before completing certain requests.

Third-Party Links

Our Services may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of third-party services.

We encourage you to review their policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, legal requirements, or other operational reasons.

When we update this Privacy Policy, we may revise the "Last updated" date shown above.

Contact

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, contact us at:

Ashford Timepieces
Email: support@ashfordtimepieces.store