Refund policy

Refund Policy

At Ashford Timepieces, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving it.

Returns

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, and with all original tags, protective films, packaging, manuals, accessories, and any other items included with the product.

Items that show signs of wear, damage, alteration, or improper handling may not be eligible for a return.

For watches, removing protective films, resizing or removing bracelet links, engraving, or otherwise modifying the product may affect return eligibility.

To request a return, please contact us at support@ashfordtimepieces.store before sending any item back. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged during transit, or if you received the wrong product.

Please include your order number and, when applicable, photos or other information that helps us evaluate the issue.

If the issue is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Certain items cannot be returned, including:

Personalized, engraved, or custom-made products
Items that have been altered or modified after delivery
Gift cards
Items marked as final sale, when clearly disclosed before purchase

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different product, please contact us at support@ashfordtimepieces.store. When appropriate, the simplest option may be to return the eligible item and place a new order for the desired product.

Return Shipping

If a return is due to an incorrect, defective, or damaged item received, Ashford Timepieces will provide appropriate return instructions and, where applicable, cover the reasonable cost of return shipping.

For discretionary returns, such as a change of mind, the customer may be responsible for return shipping costs. Any applicable return shipping responsibility will be communicated before the return is completed.

Original shipping charges, if any, are generally non-refundable unless the return results from an error on our part or otherwise required by applicable law.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or card issuer.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@ashfordtimepieces.store.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

If the order has already shipped, you may request a return after receiving it, subject to the terms of this Refund Policy.