Contact Information

Last updated: September 4, 2026

We're here to help. If you have questions about an order, product, return, refund, shipping, or any other matter related to Ashford Timepieces, please contact our customer support team.

Customer Support

Ashford Timepieces
Email: support@ashfordtimepieces.store

Our support team typically responds to customer inquiries within 1–2 business days.

Business days are Monday through Friday, excluding applicable holidays.

Order Support

For questions regarding an existing order, please include your order number and the email address used to place the order. This helps us locate your purchase and assist you more efficiently.

Returns and Refunds

If you would like to request a return, report a damaged or incorrect product, or ask about a refund, please contact us at:

support@ashfordtimepieces.store

Please review our Refund Policy for eligibility requirements and additional information before returning a product.

Do not send a return without first contacting us and receiving return instructions.

Shipping Questions

For questions regarding tracking, delivery delays, lost packages, or other shipping matters, please contact:

support@ashfordtimepieces.store

Please include your order number and any relevant tracking information.

Privacy Requests

Questions or requests concerning your personal information or our privacy practices may be submitted to:

support@ashfordtimepieces.store

Please review our Privacy Policy for additional information regarding how we collect, use, and protect personal information.

General Inquiries

For all other questions regarding Ashford Timepieces, our products, or our Services, please contact:

Ashford Timepieces
Email: support@ashfordtimepieces.store